We’ve Figured Out Some Gaps In Our Customer Experience…and We’re Changing

April 7, 2009 by Doug Mitchell

It’s not about NOT making mistakes right? It’s about fixing what caused them in the first place and not repeating. Well, our team has figured out a few areas in which we’re not as good as we thought we were.

Project Management. We have made the assumption incorrectly that our clients automatically know “how things go when rolling out a web site, etc.”
Video. We have made the assumption that everyone knows the process of creating a brand presence with video and haven’t done more granular expectation setting/review.

We’re learning every day and have done a deeper debrief and dissection of our efforts and are taking steps to tighten them up to create even more of that WOW experience for clients. We can’t get everything right…but we’re striving to create unique and memorable brand experiences for you.

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